- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I've used Expedia many times and have been so pleased. They have provided excellent service up until my last trip. I booked a four day trip through Expedia. Upon arrival it was clear the room was not as advertised on Expedia website. The rooms were older than shown and the room itself was dirty. I contacted Expedia the next day and asked to check out and be refunded remaining amount for the stay. At this point Expedia and the hotel began playing hot potato, each one blaming the other and both stating they "would like to provide a refund" but it was up to the other party. If you book with Expedia, do not expect the rooms to be what was advertised. Also know that if you are not satisfied with your accommodations you will not be given even a partial refund. I will never use Expedia again because they do not stand behind their services.
Tip for consumers:
Beware that photos of hotels on Expedia website may not be accurate. And once you check in, it’s too late to be guaranteed any type of refund. Do not expect Expedia to do anything other than apologize and say there is nothing they can do.
Products used:
One night at hotel (but booked for four). Left in less than 24 hours.
Angela hasn’t received any votes.
Angela hasn’t received any thanks yous.
Angela doesn’t have any fans yet.
Angela isn’t following anybody yet.
Empty.
