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I am trying to find a doorknob that works with a door from 1929, I have had to return a couple of items I bought that didnt work. The first return went smoothly. The second return was like a nightmare. I am out over $150 and not only is customer service not helpful AT ALL, but the 'president' could care less also. They are not customer friendly. The customer does NOT come first with this company. You will waste countless minutes/hours trying to deal with them and it will result in you losing money. Stick with Amazon.
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They are scammers, they claim to offer a 90-day return policy, which is completely deceptive. I...
Thank you for your feedback. I would like to find out more about your experience and also to see if there is anything I can do to make this right for you. Can you please email me at franco.taxera@build.com with your order number and any more details to your experience. I look forward to hearing from you. Please reference your review in your email.