You'd be better off going to a third world country and renting there. You will not get any response. This company charges you for damages incurred on your trip. Watch out for owners that are savvy in finding problems and then charging you for damages that were lready existent prior to your rental. I found out early on before the trip the decieptful nature of the vendor, Liam, early on and was unable to even take trailer out. He increased dumping charges and charges he knew would impact me upon return of his trailer. So thankfully I didn't continue with the reservation by not taking out the trailer since he lied about its weight.