Angel J.

I purchased a flat dog collar for my dog around early April and even paid the extra $20 for a rush which claims 1 week time. I received an email on April 10th advising that my order was in the last stages of production and it will ship soon and a tracking number has been added to your order status page(Not yet shipped! Please allow a couple of days for the tracking to update).

On or around April 15th I checked for an update and saw that a tracking number had been assigned and USPS stated that a shipping label had been created and they were awaiting the item. However when I still saw no movement from this status on April 17th I reached out via phone and email. No response. The phone number provided has an automated message and a full voicemail.

I sent follow up inquiry via email on the morning of April 24 and someone responded that afternoon stating they would investigate the matter further and provide me with an update as soon as possible.

Today is April 27th and my tracking update via their website states shipped but USPS tracking still reflects the April 10th status of shipping label created, USPS awaiting item. I am aware that my interpretation of "rush" may be misaligned with theirs but at a minimum it would be ideal to just have someone communicate in a timely fashion. Supply chain delays are common and I am really understanding of that but if the item was still going to take as long as the standard shipping then I would have preferred to utilize a larger company who can handle their order volume appropriately.