Anisha G.

I HAD THE WORST EXPERIENCE EVER WITH AIRTM!
I innocently chose Airtm as my mode of payment on a certain platform that pays to perform some tasks. My account was verified and I could transact up to $25,000 limit.
A few weeks ago I was paid $79 via my Airtm and when I was about to withdraw the money, I couldn't since my account was limited. They asked me to provide several documentation including mobile money statements, bank statements, proof of address, National ID, a 30 seconds video among an endless list of documentation.
Before I could even compile the 8 requirements, I received an email saying that I had been PERMANENTLY banned from using Airtm EVER AGAIN! They also told me to provide an alternative payment email where they could send my $79. I did an email and sent them my friend's Airtm.
The Airtm Support started asking for further requirements, including another 30-seconds video of me holding my ID and saying some weird things in the video just so that they could release the money owed to my friend's Airtm. I found this to be outrageous and unnecessarily because, why ask me to record my face and ID, whereas they permanently banned me from using Airtm Platform?
We had a back-and-forth confrontation on email with the Airtm Support up to a point whereby I have requested them to charge back the $79 to the platform that had paid me(SCALE AI) so I could change my payment method to PAYPAL. Again, this is yet to be done because they still want me to record a video of me saying outrageous things and showing my ID!

HERE IS MY ADVICE TO YOU. NEVER EVER EVER USE AIRTM FOR ANY TRANSACTIONS! They will mess you up especially when you need the money. USE ALTERNATIVE PAYMENT METHODS SUCH AS PAYPAL, PAYONEER etc.