Definitely had the best customer experience ever! So here is what happened, I ordered boots and they were delivered to the apartment building where I live according to UPS but it looks like they were stolen. I was really upset, so I called TOMS customer service to let them know that I haven't find my boots in front of the building. The lady that I spoke too did not hesitate and immediately put credit on my account and reordered another pair of boots so I got them for free. I was impressed the way TOMS takes care of their customers. I will be TOMS forever customer, not to mention that the quality of their shoes is really good. Can't wait to get some summer shoes this year. Cheers to TOMS!