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Very Very poor. We ordered a dress for my daughter's formal and when it arrived, it looked nothing like the picture. The dress supplied was the wrong colour, and despite their policy of refund for wrong colour, they refused to honour. It was a very pale copy of the dress on their website: on the website, an elegant, flowy ROSE gold dress. What we received, heavy cheap looking gold dress. Look at the photos, they speak for themselves! Never order from that site! We lost 165$
Annabel G.'s review of Formal Dress Australia earned 3 Very Helpful votes
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Ordered a dress for daughters wedding but not what i expected in terms of fabric and fitting. I...
My daughters dress was late arriving, it was bad colour not what we ordered, the style wasn't the...
Hello Annabel,
Thank you for your review! I'm so sorry to hear that the dress you ordered didn't meet your expectations. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@formaldressaustralia.com.
We never want to leave a customer dissatisfied. We do have fit experts in the office daily, so if you'd like a second opinion with sizing or exact product measurements for reference in the future, we would be happy to help!
We really appreciate you taking the time to share your feedback. We listen closely to comments such as yours, in hopes of improving the online shopping experience we provide whenever possible. If there is anything else we can do to assist you, please don't hesitate to respond to our email or get in touch with us via Live chat / WhatsApp!
Have a great day!
Formaldressaustralia Customer Care