Their website is a loop, there is noway of actually sending correspondence it's total scam. Poorly run, poor aftercare. That's after they have taken hundreds of pounds. And yes, things go wrong. That's why it's good to be able to email or pick up the phone. But this will not be the case with VP. You cannot call them or contact them. Their business model is scam. I feel terrible for all the thousands of other customers that have experienced the same level of frustration and deception as I have with VP. Avoid and your life will be better. This is a dreadful company and I will not stop until something is done about this. Bathrooms are expensive to fix and make good, and this company doesn't even have the decency to answer a phone or email, because there is no way of contacting them. Deceitful and dishonest business practice.