Annabelle D.

All I wanted to do was buy a bear for my baby brother with my own voice recording. I did it online and the number they sent me to call to record my message did not work. I was on the line with build a bear customer service for almost an hour long. After I finally got it to work, I received an email the next day saying my voice recording was cancelled because it was "inappropriate". Seriously. I was making a recording for my literal 5 year old brother with down syndrome and they may not even let me cancel my order.