Anna F.

I would definitely not recommend purchasing from James Smith.

James Smith have horrible customer service and are not responsive at all! I ordered a pair of slides from them on October 22 and was told it would take 2 to 4 weeks to dispatch. They also said they would update me with tracking details when it was posted. One month passed and no updates whatsoever from James Smith. I sent an email to them asking if I could get an update on my order or an estimated arrival date. A day goes by and I get an email that looks like those automated ones that my shoes have been dispatched. But no reply to my email whatsoever from them to let me know what had happened or apologise for the delay. So it seems to me like they just forgot to post my order and my email had reminded them to post it. I believe if I didn't email them at all I would most likely still be waiting on my order. Extremely unprofessional and I'm very unimpressed with James Smith customer service or I should say lack thereof.

Another issue I have is for the price you pay the way your items arrive does not reflect the price tag you are paying. I've purchased shoes half the price and they have arrived in so much better packaging and condition than this pair of shoes. They arrived looking very cheap and not what you expect for the price you pay. The shoes were sent from Indonesia and arrived in a beat up plastic satchel pouch, no shoe box and instead in a cheap plastic zip pouch with their logo 'James Smith' printed on it. You would think for the price you're paying they'd take more care with your order considering its also coming from overseas so would probably be thrown around a bit before getting to the customer. Surprisingly the shoes arrived alright but upon opening the bag there was a very strong plastic chemical smell (which my boyfriend also noticed from metres away) I couldn't pin point if the smell was from the shoe or the cheap plastic pouch they placed the shoes in but either way it's not something you expect to smell from your shoes that are supposedly real leather and handmade.

I recommend you do not order from them unless you want to over a month for overpriced chemical smelling shoes packed in cheap plastic packaging.

I purchased an S8 from Samsung and within a few months my device began randomly restarting, freezing and shutting down on its own. I was completely confused as to why this was happening when I wasn't even using any high-power using apps or playing any games, I was basically just using it to browse through Facebook or reading articles. I tried fixing this issue on my own and upon researching online I realised TONS OF OTHER are also experiencing the same issue and Samsung to date has not even acknowledged this problem or tried to provide a solution or updates.

After trying all the solutions online I finally brought it into store as the restarting and freezing was getting worse. The sale consultant there did an analysis and found some issues then offered to either send it in for repair or give me a refurbished phone as a replacement. I decided to take the refurbished phone in hopes that a new device would fix the problem but no, within a week it started doing the same thing.

So once again, I had to waste another day going into store to bring my phone into store. I talked to one of the sales consultants about the issue I was having and he tried to turn the blame on me saying it could be my SD card... which is completely ridiculous because it was practically brand new, from SanDisk (so not a cheap or fake memory card) and I had previously used it on my S6 Edge before I upgraded to the S8. So why would it be because of the SD Card that worked with my other phone only months before. After assessing my device the sales consultant just did what they call a "software refresh" which basically means they reinstall any updates and told me to test if that helps to fix the issue.

And no surprise, within a couple days the phone had the same issue AGAIN. So for the 3rd time I had to bring my phone into store. I was then told that there was a few issues after they did the device analysis and gave me a few options - get another refurbished phone or send it into the repair centre and they can see whats wrong and give me some options after. I decided to send it in to the repair centre in hopes they could solve this issue once and for all.

A few days later I received I phone call and was told by one of the technicians who inspected my phone that they couldn't find any particular faults so it "could" be a software issue with an app I'm using... so once again no ACTUAL solution AT ALL! I found that to be completely ridiculous as I even told them that I use apps only in the Play Store and also used the same apps when I had my S6 Edge device and NEVER had ANY of the same freezing and restarting problems. When I told them that, I only received more "could" or "maybe" solutions and nothing at all concrete to fix the issue. I was told since they couldn't find a visible fault I would not be offered a new device and they would just send my phone back to the store and I would need to go in to pick it up. Not only have I wasted time sending it in for repair to not get a solution, I still need to waste another day to go into store to pick up my old device. I honestly think their level of customer service is horrible, I have friends who have Apple devices and when they had problems with them within warranty period that they received much better care and were even offered new devices, not refurbished ones. Samsung really makes you jump through hoops, waste time and money to still not give you anything in return.

I have always been a loyal Samsung user and know I am really having second thoughts as knowing how little care they have to their customers really disappoints me. Let's say Samsung has lost a customer and I will definitely be looking into buying a phone from another brand when my plan expires. I definitely would say, consider buying products from another brand other than Samsung if you can or just hope that you don't encounter any problems with it or seriously, good luck as the customer service and care level is just horrible and so low standard considering HOW MUCH we pay for their products -$1000 over dollars for a mobile phone that is faulty!

1 star rating is too good a rating for them, a zero or even negative 5 star rating would be more fitting for OKDGG. OKDGG has horrible customer service. I've place an order with them on the same date for the EXACT SAME item with a few of my friends and their items have already arrived yet mine is still yet to be shipped.

I had already paid shipping fees but a request for MORE shipping fees was made. I only ordered ONE ITEM THAT DOESN'T WEIGH MORE THAN 600grams!

I understand if I ordered alot of heavy items that I might need to pay more but for such a light item it is very unreasonable that I was requested to pay an extra $25!

I emailed them 3 times and each time they tooks 2-5 days to reply and only gave an insecere apology telling me they'd fix this issue and send it out soon to no avail. I had to resort to calling them and the customer service person who answered the call (didn't even say anything and I had to ask them if I dialled the correct number!) was just as useless. She basically told me they have something wrong with their system and they will "look into it" and gave me no update or estimate when it will be resolved when I asked her when they can ship it out!

NEVER BUY FROM OKDGG if you actually want to see your item arrive.