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I liked the business model of Bastet Noir however, I'll never buy from them again. Their sizing is inaccurate, you have to pay for return shipping for exchanges and the shipping cost was over $80 for a suit. The fabric, though natural material, feels very cheap, thin and scratchy. (I ordered one silk and one cashmere). They always replied promptly to emails, but they do not accept returns if you use their 10% welcome discount. If you want something from them - PAY FULL PRICE so that you can return it if necessary.
Tip for consumers:
Refunds are only allowed if you pay full price. They give you a 10% off coupon. Do not use it if you’d like a chance to return your item for a refund. Also be aware you have to pay for return shipping.
Products used:
Suit sets
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Hi Anna, we apologize that you did not find this experience a positive one. We always pay attention to all our clients requests and try to accommodate them as much as possible. Our terms and conditions for returns are publicly stated on our website, and we simply cannot make exceptions as it would be unfair to all our other customers.
We always try to pick the best quality of dead stock fabrics available, so we're sorry the quality was not up to your standards. We stand behind our fabrics and craftsmanship wholeheartedly.
As for shipping, we offer DHL pickups that cost $75 (at the time of your order, it was $65) if you'd like us to arrange the shipment, but there is always the option to ship them yourselves through standard post. All of this is communicated through email in order to find the best solution for each client's needs.
We appreciate your review and will take this into consideration to better our customer's experience with our brand.
Best,
Daniela