I ordered a beautiful cross that was supposed to go on a stand for my friends funeral service and graveside service. I got to the church and it was not there. I had even paid extra to make sure it would arrive in plenty of time. When I saw we were only 30 minutes away I called them and they called the florist they sent it off too and they said they were having trouble getting the parts. I told them to just make a pretty colorful spray of what ever they had. I needed it for the funeral service right away. They could not even do that. They said they could try and drop it off at her house sometime later in the day. Well It was for the service and gravesite. Not a regular bouquet of flowers. It was not cheap. It was beautiful, if they would have made it. They never even called and told me. If I had not been there I probably never would have known.