I sent in a gift card worth $111.49 and got a check for $94.77. I didn't look at reviews until AFTER I sent in my gift card so it was pretty nerve wrecking when I saw all of these negative reviews. I had sent in my gift card on May 16th and hadn't heard anything back from them until May 25th when I e-mailed them. At first they sent me an e-mail responding that they haven't gotten my gift card but within that hour I got another e-mail saying that my gift card was received and that they'd sent me a check. I received the check yesterday on June 2nd and deposited it without any problem!