Anna M.

This company is an absolute scam! It's been three years and three Schengen and three UK visas, and EVERY SINGLE TIME I try to log into my account, the website fails. Every few weeks, it's a different problem. I honestly have NEVER EVER seen that many bugs in the simple log in process with no other company. I'm glad you created this thread bc I feel hopelessly angry and ready to scream every time I have to deal with this excuse of a "service."

I always go to their application center in Abu Dhabi, and the process there so far was okay for me. Not stellar, but acceptable. But the tech side of their business - the website - is an absolute piece of unprefessional embarrassing and disrespectful trash. I've spen hours upon hours before each of my six recent applications trying to... log in! Just logging in never works! Two years ago, it had this bug where it would kick me out of the system while I was trying to book an appointment. It would kick me out for no reason halfway through my application, and then I'd have no choice but to log in again. But I couldn't log in bc right away they'd say that my account is blocked due to too many attempts to log in... You useless "service providers", I would've not needed to log in if you hadn't kicked me out of the system in the first place! So I spent days trying to login from different accounts, gadgets, and browsers, cleaning cookies, creating new accounts, and so on.

Now, two years later, they apparently upgraded the system and MADE IT EVEN WORSE! Now, it's no longer the issue of getting kicked out from the system and then having to spend days logging in. First, I tried to sign in, the "sign in" button on the Login page just didn't work! I tried from different browsers, gadgets, etc. - to no avail. After that, I tried the Activate button, and it told me that my account doesn't exist. The account that I already used two times to get my French Schengen appointments! Okay, maybe they reset their system and removed my account. So, I created it again. And you know what? The activation process didn't work. It worked from like third attempt first showing some random messages. After the account was activated, I finally was able to log in. There were obviously no appointments available at the visa center. A few days later, I'm trying to log in again, and... the "log in" button is still not working! I can't even log into your broken system!

Are all those troubles with logging in created just to decrease the pressure on your visa centers? If yes, this is pathetic and unprofessional. If it's not the reason, then it's equally pathetic and unprofessional because your company obviously is abusing the monopoly power it has while provide absolutely unacceptable service. You managed to do worse than Ticketmaster or AT&T. I hope very soon this excuse of a company will finally get out of business.

I had an absolutely frustrating experience with DSTV Streaming. I purchased a package to watch the Qatar World Cup specifically, but three out of five times I opened streaming both the website and the app were down for the whole duration of the first period! The one thing that I bought the subscription for was not there! I then gave up on DSTV and watched football elsewhere.

Additionally, when I tried to cancel the subscription at least two times in the next two months, the website was either down or buggy and would say that I need to wait and try again later.

When I finally managed to reach out to the help center (admittedly, two months later - because I didn't have time to deal with that before), I got help with canceling my subscription. However, I was refused a refund because "there was no record in the system that I wasn't using the service" when I literally used it only a few times in December and opened it twice or three times in January and February only to try to cancel it.

Overall, it's a complete waste of both money and, most importantly, time.