I needed shower glass door. I made order online and I noticed it wasn't showing arrival date at all. I couldn't call them because it was after hours time. So I started to research and found out that build.com had very bad reviews. I started to freak out. It is true that it's nearly impossible to reach them over the phone but I used their chat on build.com and I got someone connected within minutes every time I was trying to get a hold of someone. I was told my order will arrive next Monday and to my surprise it did arrive on time and in whole one piece lol. The delivery person was kind enough to call me before he arrived and to bring the package right in front of my door. I am very happy, plus their price was ~20% less than other sellers.