Anna P.

STAY AWAY if you are not sure that you might have to return any product. I used the link via Google to open a page with the product I wanted. I didn't pay attention that this company is located in UK. All prices were in dollars (I'm in the US) and they offered free delivery within USA (that's why confusion happened). Unfortunately, I ordered an expensive hairdryer from Mankind website and product description didn't indicate anything about the type of plugin (IT SHOULD, since you sell it worldwide!). When I received my order I immediately contacted customer support and asked them if I can return it back. They were very nice and told me that I can, but they have to check if they can refund the postage cost. They asked me to provide package dimensions, weight and postage cost if I would use the cheapest way to ship the package with a tracking number. No problem. I totally get it.
I went to USPS and the quote that I got was $68.50 which is kinf of expensive. I contacted customer support center and asked them what we gonna decide with this problem. However, I received an answer that return was accepted and that I just need to package item securely and provide a proof of the postage once order is sent to request a refund of the postage cost. Ok I said. That's a great service! Nop...

2 weeks later I followed up with my refund. They said they didn't receive anything. Hmmm. Tracking number showed that the package was delivered to the receiver a week ago. I also double checked that the address was written correctly on the box that I sent and even made 2 duplicate labels just in case (looks like I felt some troubles in advance)! The receipt showed there is no errors in the address I provided to USPS. I was told that they can't refund anything if they didn't receive the item. I called USPS and opened a dispute (package was insured). However, 10 days later USPS refused to cover anything since they have a proof that package was delivered to receiver!

I contacted Mankind customer support again and asked them to initiate refund since it's not my fault if they lost the package in their warehouse. After long conversation (2 or 3 mails) they promised to refund it but I need to wait 7-15 days to see the money on my account. 15 days later I was already really mad and contacted them again. That time they told me that they are going to cover everything immediately. Two days later I finally saw the money they refunded. But wait... Why only for the item that I bought!? I have to contacted them again (2 months of conversation, many massages, already very annoying...) but they refused to cover the shipping cost and explained it like that "On this occasion, we are unable to refund the return costs for you. All electric items will be supplied with UK plug as this is a UK site".

Really? I said that it wasn't a deal that we discussed earlier and if I knew I would rather sell it on Ebay to at least save some money! I said that I'm going to open a dispute and tell people the true about their real customer services via Social Media. After that I received another massage that "from the speaking with the relevant department we would only cover 15% of the order cost for the return. This is due to us being a UK site and have a UK domain name". Guess what?

I have never received even 15% of the order cost to cover at least a portion of what I paid. And it was 15 days ago. Thank you for your service #ManNOTkind. This is not how you should treat your customers. And if you've failed to describe your electric products properly when you sell it worldwide, you can't put the responsibility on your customers. And even more - you can't tell a lie to your customers to make them pay expensive postage cost to get your product back and refuse to cover it after!