I placed an order for some small pots that had no lead time. They never arrived so I emailed to see when they were shipping. The ETA kept getting moved back (which I understand) but I had to keep reaching out to hear anything. The last time I reached out it had been over 6 months since placing the order. Their reply was that they had just cancelled it. I understand shipping and lead times are a bit crazy right now, but I was mostly disappointed with their short emails/reactions and then lack of care to follow up and then just cancelling my order without letting me know. I easily found the same pots on another site right after this last interaction :/