I´m so disappointed with Catawiki. My very first auction I purchased THREE items and it took weeks to arrive and EVERY item arrived broken. You can speak with no human at Catawiki regarding the problem, only a HELP (not) menu that indicates you should contact the Seller. I did, but to return the broken items I would be responsible for 3 new return shipping costs to three countries and I had already paid shipping costs PLUS the Catawiki commission fee and their ripoff 9% protection fee. This site is a joke and the joke is on the consumer. I believe the 5 star ratings are internal from their side. BUYER BEWARE!