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Anne L.

Los Angeles, United States

Contributor Level

Total Points
161

2 Reviews by Anne

  • Pamela Love

6/29/23
Verified purchase

I purchased a pair of their earrings during their sample sale and waited for 2 weeks with no notice from them. I had to contact customer service only to find out it was out of stock. They offered me store credit in a higher amount but I requested a refund. I've been waiting for another 12 working days and still no refund. I've followed up on email and posted on their instagram. Instead of addressing the issue they've been deleting my posts. I haven't recieved any product and I'm still waiting on my refund. I may have to do a chargeback and report them. Beware.

Tip for consumers:
Do not recommend ordering from this "company."

Products used:
I didn't recieve a product

Service
Returns
  • ModCloth

9/15/12

I've purchased many items from the store. Most of the quality and sizes are hit or miss, given the different designers. What really pissed me off was that they sent a package that never arrived. When they sent it, they added -$10 and because the item didn't fit, I had to return it. When I received my refund, it was -$10. They charged me 10 bucks for a replacement that they screwed up because they switched in the middle of ups to usps. Not an honest seller at all, will probably not purchase or recommend again. Disappointing, because their products are adorable.

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