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Anne L.

Contributor Level

Total Points
85

1 Review by Anne

  • LIVELY

4/5/22
Verified purchase

Should have known better to purchase from an Instagram ad, but lesson learned. Bought some sale bras... Several were marked final sale and several were not. Used their measuring guidelines online, which resulted in the same size as my go-to bras; this was not surprising as I didn't think I needed a size change. Bras arrived and they are UNBELIEVABLY small----they look like kids bras. I tried them on and yep, waaaaaay too small in both band and cup size. Went to website to return & found NONE of the 6 bras I purchased are returnable. Wrote to customer service and was informed that final sale means unable to exchange for size as well; some of my items are "ineligible for return" which I was told means they are no longer selling the style---howevwr the bras are still available on their website. Was also told that the "final sale" items are back to full price on the website which makes even leas sense why they would not honor a return or exchange.

As far as quality goes, the bras I purchased ( several t-shirt styles, front clasp, and a bralette) are thin material that does not look like it would hold up well. However, if the sizing was accurate I would have gave them a shot. As it is, I'll ve reporting to BBB & disputing the charge with my credit card.

Buyer beware!

Tip for consumers:
Returns abd exchanges aren't possible; customer service is less than helpful!

Products used:
None!

Service
Value
Shipping
Returns
Quality

Anne Has Earned 5 Votes

Anne L.'s review of LIVELY earned 5 Very Helpful votes

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