COX Communications gives horrible customer service! Like really awful. The tv/cable remotes keep having issues we can't resolve. I'm pretty tech-savvy and have had to get a technician out twice, which they charge for. Even getting the appt is a huge hasslE. Today I didn't text back a "C" to confirm my appointment I JUST MADE TODAY - so it was automatically cancelled! 30 minutes later I finally have a new appt.
If you text with an agent. They say hi, 5 minutes later ask for your pin, 5 minutes later say thank you... this company seriously drives me crazy. This account is part of my apartment's bundled services/bill otherwise I would have dropped them YEARS AGO! So if you have any choice about it, pick some other company!