Ann G.

Beware if you are seeking a refund. Don't count on it. AT&T will not issue me refunds
After the account was canceled in 2021. They continued to make automatic withdrawals from my account. I called them 1/4/2024 after discovering the withdrawals. Fortunately, I had the receipt for when I returned the equipment. I was told I did not cancel my account. Question to them: How would I know where to return the equipment, and why would I continue my account if I no longer had a way to watch?
A representative was very helpful in filing
A dispute citing service rep error in cancellation. Then, on 1/18/2024, there was another automatic withdrawal of $210.40. I called 1/30/2024 to inquire about the outcome of my claim and recent withdrawal on 1/18/2024. I was told my account showed it was canceled on 1/5/2024, and it's too late for me to get this refund.
I was told that after being transferred to various departments, I would need to contact my bank and have them do a fraudulent claim for all withdrawals, including the most recent. I called back the following day to ask about the dates of withdrawals from 1/2022 and 2021. I could access most of the information from my bank account but wanted clarification that I could not access from my AT&T account. I was told they do not have that information. BEWARE OF THIS COMPANY!

In December, 2023 on reviewing my bank account I noticed withdrawals from freeshipping.com. I called the company 1/2/2024 and was told the account was in my husbands name. I canceled the account and since there had been no activity, they agreed to give a refund of $19.00 for 4 months, totalling $76.00. I could not ask my husband since he was seriously ill and in a coma.
I called again on 1/15/2024 after never seeing refund in my account. I was told the refund was issued to account XXXX. I informed the rep that that card was no longer active due to fraudulent activity. I was told that the refund would go back to the bank account it was associated with. I was told it takes 7 business days to process and then recheck my bank account. Still no refund found. I called my bank and inquired about refunds going to account. The bank even asked if these charges were fraudulent. I didn't feel it was fraudulent since they canceled the account.
On 1/30/2024, I called free shipping and was told the refund was issued to account XXXX. I informed them that I called bank again, was told if a card is canceled or blocked the refund would not be accepted. I was told then that I would have to pursue a refund from my bank and that someone from the Escalation Team will be contacting me within 72 hours. Today is day 2 and no contact has been made. In the meantime, I checked my bank records further and discovered charges starting in 5/2024
And continuing til 12/2023. The May charge was for $2 and other charges were for $19.00 each month. Now I am wondering if the charges were fraudulent, was the $2.00 charge a test to see if the charge would be questioned.
Today, 2/1/2024 I called free shipping (a different number). A report was again filed and was told that a check would be issued and mailed. It would take 7 days to process and that I would be getting a call from the Escalation Team within 72 hours.
I was also told that the $2.00 fee for May was a one week trial fee. My husband is still in the hospital and now awake. He did not recognize free shipping when asked. I wonder still if this was fraud since my husband does not have a business or does he ship many things that would warrant an account with free shipping.
Dispite all the calls that were made the representatives were polite and courtesy, plus you dealt with a live person on the phone not a chat room.