Ann S.

How I wish I had searched reviews of this company before ordering! Receiving an order takes MONTHS and they ship live little trees in a PLASTIC shipping bag not even marked as containing live plants. Received mine broken in half and you get nothing but runaround trying to get a replacement. Worst customer service ever. Who ships potted little trees in a plastic bag? I have ordered and received many beautiful trees and shrubs online and have never had an experience as bad as this one. Order from fast-growing trees and save yourself tons of hassle and frustration!

In a world where online shopping has become a norm, Venus is so behind the times in their return policies. They offer free shipping on orders over 100, and if you return any items they deduct the cost of the free shipping' from your credit in addition to the cost you incur to return. Just not worth it as bathing suits often require multiple iterations to find the correct fit and their suits are very pricey so it's easy to spend over 100 on an order. This subtracting the original free shipping is sneaky and absurd for business given the many other online options that offer free shipping and free returns. I was a long time customer but no longer since they started this sneaky free shipping/ not free business. Too many other online choices with free shipping that is actually free even if you return items. Their customer service does not seem to care about dissatisfied customers either.