Ann V.

If I could give zero stars I would
If I could give zero stars I would. I placed an order at the end of May, and I didn't receive my items until the end of July. I contacted them several times asking for an update on my order and they kept saying the items are in stock please give us 36 -45 hours to ship your order, 2 week went by still no update. Finally I get an email stating my order had been shipped in late July, I got it a week after that. Then I receive my order and it is missing an item, I only purchased 3 things! On top of that the dress was the wrong size, I ordered a large and they sent me a small.

I reached out about the missing item and they said they checked their warehouse and the 3rd item was in the shipment. Then they said I needed to send proof, pictures of the packaging and the items. Once I did they admitted to not sending the 3rd item, and asked if I would still like it shipped. I told them no, please issue a refund. Then they said it would take 10-15 days to issue a refund, how about I take $30 cash coupon. I went to their website... but guess what is no longer exists. I asked for a refund... still haven't received anything and it is now the end of August.

Update: It is now September 10th, and I still have not received a response regarding resolution. I receive a message on 8/27 saying they could process a refund but it would take 10-15 days... so in other words it will never happen or take another 30 days just as my order did!? They respond to my review but still have not resolved anything... still website up anymore... this company is shady!

Update: 11/1/2018
The website for this company is back up. I was told on 8/27 I would be issued a refund, it is now 11/1 and I still have not received a refund. BUYER BEWARE DO NOT PURCHASE FROM THIS COMPANY!