Anon L.

Hinge blocks genuine accounts for no reason

I made a new account with a new phone number and didn't get any matches so I emailed hinge and found out that they blocked my account. They gave me a generic cookie cutter copy and paste answer with no explanation why they blocked me.

I've been a long-time user of hinge and now I can't use it (after getting a new phone number) and I don't even get any explanation. A while back there was so many fake profiles, where I would constantly report them but it didn't stop more new fake profiles being made. But now my genuine profile is the one to be blocked. I'll be spreading my story to all my friends and warn them of how unfair hinge are to its genuine users- while at the same time allowing floods of very obviously fake accounts to be on the app.

Since hinge doesn't even make an attempt to resolve genuine users' issues or complaints, the only choice I have is to review and complain about it on every possible platform, consumer rights and third party review websites.

The hinge email response:
Hinge actively identifies behaviors that violate our Terms of Service. Your account has been permanently removed due to either or a combination of violations you've received against your account by other members, and/or our own independent determination.

As noted in our Terms of Service, "Hinge reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." To protect members' privacy, we will not disclose any further details about the reason for this ban. We understand that this policy may be frustrating but it's an important part of our efforts to keep Hinge safe.

To cancel your subscription and request a refund (if you are a paid member) to avoid any further subscription auto-renewal charges, please follow the steps on either the iTunes site or the Google Play site.