Anonymous A.’s Reviews of UncommonGoods & more

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12/28/15

I order one item for my boyfriend's Christmas gift. I paid an extra $16.95 to get it to my house by 12/23. When I get my email it says it won't even ship until 12/24. I email a customer service representative who explains there is fine print on custom orders saying it will take longer. It was extremely unclear. It is now 4 days post Christmas Eve and I still have not gotten an email saying my item has shipped. When I called the company they didn't even have a tracking number to figure it out. The representative I spoke to was having a personal conversation when she answered the phone which she didn't stop until about 20 seconds in which I found EXTREMELY unprofessional. Fingers crossed my package arrives ever at this point. Will never order from this site again. Untrustworthy, unprofessional, and unclear. Disappointing.

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Uncommon Goods C. – UncommonGoods Rep Over a year old

We're so sorry that you've had this experience. I'd love to get some more information about the phone call you had with one of our agents. I hope you will consider contacting me directly about this so we can (a) get you a proper update on your order and (b) get feedback to our team member. I can be reached directly at jen@uncommongoods.com.