Anonymous R.

I purchased two sets, with additional pillows making my order to be around $1600 a hefty price tag. When received my boys were so excited to have the new bedding. However upon opening the boxes I realized they never sent two of my covers. I thought no big deal I'll just call them. Well unfortunately a small mistake on their end made it my problem. They advised that I take pictures of my sets and they will decide what is missing, then I need to file a claim with UPS for damaged or stolen package (Whaaat!?) needless to say when I told them how ridiculous that sounds they let me know they did send the replacements and it will be signature delivery and I must be home to accept the package. Again…(what?!) I work a full time job but yes I will take a day off to accept 2 pillow covers. This experience left a sour taste in my mouth and I'm not sure I want to ever do business with them solely based off their poor customer service. I really wanted to love this experience and I'm glad my boys are happy with their incomplete set, I'm honestly disappointed, as a mom I saved up to buy them these sets and wanted them to have a nice cozy place to sleep. I hope Beddys can look into their logistics warehouse and realize that people make mistakes and they did with my package when they forgot to include my covers. I'm hesitant to buy from them or recommend them to others, no customer wants to feel so belittled by a mistake that was theirs. I hope my covers still arrive, not holding my breath.