The owner, Russ Vitt, hired unqualified workers to move our piano, which resulted in the keyboard cover being damaged. Russ Vitt refused to utilize the insurance policy we have paid for, instead, he get a quick fix that is of the same quality as his integrity. I do not believe that he actually bought insurance for our piano. I do believe that he is taking advantage of the fact that we cannot sue him because he is in another state.