The trading platform is really easy to use. I could figure out how to use it without having to read a detailed tutorial or help page, and the only feature I haven't used yet is the "live chat" option which comes in handy if you have any questions. The prices are clear and reasonable, and the list of coins is updated frequently. Customer service has been friendly and prompt when I've needed help or had any questions, and my coins have been sent immediately after every trade.