Anthony W.

I booked a camp site@ wells state park for 6/4 check inn check for 7/6 well due to rain I didn't show up Monday because Tuesday the was forecast was rain. So I called on the 4th stated I was coming on the 5 th which was already paid for. Because it rained I wanted to book Thursday the 7/7. They confirmed Mr reservation but told me to call the site. I did to get no answer. I called back, once again they confirmed my reservation but stated I had to go today or it will b canceled. I said it's raining I'm not going today that why I want to pay for a extra night. I tried to book it myself online, the system said the site was open but it wouldn't take my reservation. So I called back and was told if I didn't come today the reservation would b canceled. They keep my money, wouldn't allow me to book the the same site which was open. Got nothing but the run around after going to the Wells for the last 4 years. Customer service did nothing to help my situation but keep my cash. What a RIPOFF

Simple, they lie, take your money even after you return there defective products. I returned the product, paid for it. Was told they would replace it. (NOT) so the said they would credit my cc ( NOT) There so desperate, I said keep my money. After 7 calls numerous text… we got zero. The customer service is the worst on the planet, reps tells you different stories every call after spending over a hour plus on the phone. Don't say you were not warned! Just seen at the bottom, take a pic of your product. Sorry u have it, plus my cash.