I've ordered at least 8 pairs of boots and shoes from this family owned company since 2012 or so. Each time, the orders have been easy, the production time reasonable, and the service excellent. On the occasions I've had to speak (via email or phone) with anyone at the company, they've been kind and accommodating. I'm about to order another pair of shoe boots soon. They're boots and service are a level above Tony Lama boots, I can tell you that for sure.