Anton P.

It's disappointing that we provided this customer an unsatisfactory experience. Although requests made after pickup are considered on a case by case basis (as they are outside the agreed to terms and conditions of bidding noted below), we are committed to being fair to all our customers. Without more information and/or the completion of a refund form however, we cannot support this customer’s disappointment. They should reach out to support@maxsold.com to provide more clarity on their specific situation. That said, there appear to be 3 areas of concerns (Our refund process, 15% buyer’s premium, and fixed pickup date) - all of which are highlighted in our Auction Information and (agreed to) terms and conditions that are required reading prior to bidding. These are outlined as such to avoid disappointment for all potential buyers on Maxsold's platform. Anyone reading this can review them here: www.maxsold.com/terms
Refunds
Maxsold has two models - Maxsold Managed and Seller Managed. In one offering Maxsold is never on site and therefore has no visibility of the items sold. In the other, our teams catalog and thus have a bit more awareness of the items. That said, regardless of who is cataloging, both honest mistakes and dishonest actions can occur - thus, Maxsold uses a transparent claims process that has worked for centuries in the live auction world - specifically, the buyer is to inspect the item at pickup in full view of the Seller/auction staff and/or other buyers and make a claim (partial/full refund) if the item is found to be in a condition other than what was described before leaving the site. In both models, the process is the same and is outlined in the bidder terms (www.maxsold.com/terms) and on the buyer invoice:
CLAIMS: ENSURE YOU INSPECT items at pickup (and preview if available) and IMMEDIATELY inform the MaxSold team (or Seller if Seller Managed) of any issues related to mis-cataloging of condition (remembering that you are purchasing used items in AS IS WHERE IS condition). By departing from the pickup site you acknowledge that you have all your items and that you are satisfied with them and/or have brought up issues with the Lead on site. NO CLAIMS ARE PERMITTED AFTER REMOVING ITEMS FROM THE PREMISES as condition issues cannot be validated once items are released into your possession. If required, bring an expert to validate purchases at pickup. We are not responsible for the acts or omissions of the Seller.
This ensures fairness and transparency to both the buyer and the seller. When a buyer accepts an item without inspection, they are waiving any potential claim issues as, once the item leaves, there’s no way for Maxsold or the seller to know when the (potential) issue was created. Was it lost in transit? Damaged on the way home? Or is it someone trying to take advantage of the process (by ignoring a transparent opportunity to make a claim).
Bidders that accept and live by the terms love that the as is where is used goods start at $1 with the highest bidder winning. It’s a fair and transparent model for those who can accept and abide by the terms and conditions laid out (and agreed to) prior to bidding. To date, Maxsold’s error rate in selling used goods is unmatched in both the used and retail industry at less than 2% of all goods sold.
Buyer’s Premium
Like most auction houses, MaxSold charges a buyer’s premium that is average for the industry at 15%. It is listed on our website, confirmed prior to being allowed to bid, and calculated and displayed with every bid entered by the bidder to ensure they know what the bid amount is with Buyer’s Premium added. (see Billing/Invoicing paragraph in our bidder terms or check out the auction information of any auction we are conducting)
Pickup Day
To ensure an efficient experience for everyone and to create a finite experience for our Sellers, the pickup of all the goods in an auction are pre-set prior to the auction launch with it typically being only a few hours on one day. It is also specified that, if a bidder cannot attend (or send someone in their stead) on the scheduled pickup day, they must not bid. (see Removal/Pickup paragraph in our bidder terms or check out the auction information of any auction we are conducting).
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/