They were very supportive when I expressed unhappiness with a reviewer who only gave me a 3 rating after praising me many ways as a writer. The 3 rating was rather obviously because of his ideolological belIefs which should not enter into evaluation of one's writing. Online Book Club understood my grievance, and assigned another reviewer, free of charge, who gave me a 4.
Hi, Aphrodite, thank you so much for your review!