Title: Beware of KissedAndFly - Unhelpful, Cheaters, and Scammers
I had an extremely disappointing experience with KissedAndFly, and I feel compelled to share my ordeal to warn others. Their service is not only unhelpful but also deceitful and, in my opinion, a scam.
I booked a flight through KissedAndFly and, unfortunately, had to cancel well in advance due to unforeseen circumstances. Despite canceling within their specified time frame, I encountered immense difficulty in getting a refund. Their customer service was unresponsive, uncooperative, and seemed determined to avoid any form of assistance.
The lack of transparency and refusal to refund my money, even when adhering to their cancellation policies, left me frustrated and dissatisfied. It's disheartening to deal with a company that not only fails to deliver on its promises but also operates in a manner that can only be described as dishonest.
I strongly caution everyone against using KissedAndFly for booking flight tickets. Their unhelpful and cheating practices are a red flag for anyone seeking a reliable and customer-centric travel agency. Save yourself the trouble and financial loss by choosing a more reputable and trustworthy service for your travel needs. Learn from my experience – do not purchase a flight ticket through KissedAndFly.
Dear Appu P.,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.