April M.

Our family was looking forward to a relaxing vacation. Covid hit and we had to cancel in 2020. I received a voucher and we rescheduled for the following year 2021. We get over half way there (8 hour trip) and received a call stating our reservation had to be cancelled due to snow and no power. Fine no big deal, so we reschedule for the following year. Time for vacation that we do desperately needed (2022). Time for vacation and we were not notified about the fires that were going on, we found out about them via Facebook. Called to check if our cabin was in the evacuation area and guess what it was. I called and they stated they would send out a voucher and email it to me. Never got it. So I was under the impression like all the other vouchers we had received it would be good until December the following year. I called today to reschedule that vacation only to be told the voucher that I never received expired in April of this year and all the money I had saved for this vacation and had already paid for is just gone!