I am canceling my account effective today. Horrible, horrible customer service. I have sent email after email after email only to receive no response. And some months they tried to charge me twice. I had to email numerous times in order for them to refund my money. In the month of July, they charged me for 2 books that I received. I am sick and angry of no communication. My recommendation is to stay far and clear away from this company! Have your pictures printed at CVS or Walgreens. Save yourself the misery. In addition, the photos are printed on cheap paper very thin and flimsy. The sheets tear and rip when you try to pull them off to share with others. A horrible product with horrible customer service. Simply HORRIBLE!