I booked through them in April and they issued ticket after charging £35 additional admin fee. Then ticket got cancelled by airline and I changed for another day, again they charged £47.
Ticket got cancelled by airline again due to CoVid. Then I contacted them for refund and they are asking again for £35 charge. Waiting for refund for last 6 weeks but no luck, every time there is someone new and a new story. I have attached pictures of email and the charges as well. I have all other proofs of their communication with me.
Terrible experience of my life...