Arben N.

I feel compelled to share the absolute nightmare I've endured with B online, and my experiences have left me utterly drained and frustrated.

Dealing with B online has become a bi-weekly ritual, and each time, their incompetence manages to surpass any imagination. Despite ongoing issues with my account (number *******), the company has failed to provide any meaningful resolution.

Around two weeks ago, I engaged with a B online representative who promised that creating a new direct debit via a provided link would resolve my issues. To add insult to injury, she assured me that my account would be credited for charges that had mysteriously appeared. Regrettably, the promised resolution never materialised. My invoice remains unpaid, and B online continues to add charges, late fees, and other penalties to my account. Shockingly, I receive links demanding payment of the total fees, including those supposedly rectified.

I explicitly communicated to the representative that I am not responsible for the direct debit cancellation. I believe B online's actions are either a massive mistake or a deliberate scheme to add extra charges. Despite numerous attempts to seek clarification, my inquiries have gone unanswered. Contacting B online on January 15 and the billing department proved futile, as they absurdly insisted that both my bank and I are at fault. Their solution? Re-add the direct debit and pay all the fees, a proposition I naturally rejected. In my desperation, I contacted the Telecommunications Ombudsman, and I am prepared to make my grievances public to warn others about B online's incompetence.

I am drained and have wasted countless hours on futile calls and emails. In light of these circumstances, I demand the immediate termination of any existing contracts with B online. I need time to disentangle myself from this nightmarish situation and return to my previous provider or find a new one. Doing business with B online, especially in my case, has proven to be an exhausting and frustrating endeavour.

I sincerely hope others can learn from my experience and avoid the pitfalls of dealing with B online.

Arben Nezaj
Director of Buildonly Ltd
******* *******