Ariel C.

Stripe is HORRIBLE! AVOID THEM AT ALL COST!

Their policy is RIDICULOUS! We use PayPal and as a second choice, Strype is the only option for us. I have used Stripe for several years but it has always been a nightmare.

We have had our store for over 8 years and hardly ever have issues with our customers. Most people who order from us are good people, but once in a while we get some bad apples.

Stripe customer service is awful and I'm telling you, use Stripe only if you want heaches. It is almost impossible to get a hold of anyone and when you finally get someone on their chat or over the phone (if you are very lucky) they do nothing to help a business. They simply don't care!

A new customer filed a dispute with her credit card, even though she received the goods. The item she purchased has worked for everyone. She never made an attempt to reach out to us for help, even though we have our email and phone number on our website.

When you use Stripe, the moment ANYONE files a dispute, for ANY reason, Stripe policy is to pull out the amount they paid for the item PLUS a substantial amount for the charge back the second the customer files the dispute. How is that even possible?

I understand that if a business is unresponsive or a business do not provide evidence. However, why would you take out what was paid for AND $30 something dollars for the dispute fee without giving the opportunity to the business to prove their case?

PayPal is bad, but at least they allow business to follow up and provide evidence when a case is filled. At least PayPal pretends to care. Stripe gives business ZERO opportunities when it comes to dispute transactions.

PLEASE READ REVIEWS ONLINE OF MULTIPLE BUSINESSES COMPLAINING ABOUT THEIR POLICY. I'm so irritated that what I finally got to chat with a Stripe representative she is like "that's our policy" "there is nothing I can do."

I will post this anywhere I can online so everyone knows about your stupid, nonsense policy.

I bought a Dell Inspiron directly from Dell.com in 2018, which is about two years old now. The laptop has been very slow ever since I bought it. I never returned it even though I never loved it, because it was our secondary machine. I hardly ever use, but now, it won't charge, and the warranty has expired. Dell wants $39 just to diagnose the problem, plus whatever it costs to fix it. Who knows what they'll charge for that. It could literally be any amount. The customer no-service rep lacked empathy and did nothing to help me. This is the first and last Dell I'll ever own, and I suggest that you never have a first Dell.