Arlene R.

If i can give them negative stars i would!. I ordered from Oista for the first time on May 22nd 2019 and had so many issues with this vendor from the start. Today is June 12th 2019 and if i would not have called them today this would still not be resolved. I'm just gonna make a list...

1) My order was changed without consulting me. I ordered 3 of each style and they decided to send me only 1 of 1 style.

2) I was sent a ups tracking link (because i choose UPS ground shipping) with a USPS tracking number so i was not able to track my order (no biggie got my order anyways)

3) Received emails from both Oista and Bodyfab Wholesale (same vendor) showing me my order details with different information. One shows that i was getting 3 items of 1 style and the other shows the opposite.

4) Received incorrect item. (which cost less then the one i ordered and did not receive) after contacting them i was told to send an email with a picture of the item received and they would get back. I was advised to send the item back in order for them to send me the item that i had purchased. I asked for a return label because i did not want to pay for shipping cost on an error that was caused by them. I did not get an email back from them so i had to call the next day to have them send me a shipping label.

5) I called today (6/12/19) because i had not received any type of notification of when i was going to receive my correct items. I was placed on hold and then transferred to a warehouse rep. Rep advised that she sent me a refund by my request (never asked for a refund since the item i was missing was the whole reason why i even ordered from them in the first place). I advised her that i was previously told that i would get my items once i send back the incorrect items i had received and expressed all the inconveniences i have had with them and her response was that they already kept me happy by sending me a return label but let me remind you once again that the shipping label was needed because of an error on Oistas part.

6) Horrible customer service. The warehouse women i spoke to started talking over me and kept stating that they have already made me happy and she ended up hanging up on me.

Never ever ordering from them again and if i can save another re sellers time i would. I attached images that support my above statements. HORRIBLE SERVICE AND EXPERIENCE.