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Last year when i lost my phone asurion did not honor my business phone policy said i had none
They said at first i had no policy I went to my verizon store and the manager call asurion to let them know that i had a policy, They even lent me a phone which the dim wit on the other side could not understand that the phone was a loner they kept insisting that the out dated model was not the phone lost
Anyway i guess my NYC attitude with the dim wits was too much so the conceled my insurance
Without notice
Now to my wife her phone was stolen today GUESS WHAT
YES THATS RIGHT I AM GETTING IT AGAIN NOTHING over twenty years with asurion and verizon
Both do not a thing for a loyal customer
WORTH AVE GROUP iphone insurance LESS COSTLY BY FAR and getting some new customers
As i stated that you would not hear from me if asurion did the right thing.
Well the saga continued until 11/20/2023 remember it started on 11/16/2023 when i lost my phone
I contacted asurion again on saturday 11/18/2023 and have my local verizon spoke directly with asurion they confirmed my insurance and IMEI.
Asurion took my credit card information and email said i would be contacted if any problems
Well never got any email phone call and when i contacted asurion they no record of saturdays hour long phone call
NO record of the replacement phone they sent me in August of 2023 yes only two months before
TOP NOTCH COMPANY I THINK NOT
JUST TO REMIND YOU THIS IS A BUSINESS PHONE
Well god shined on me when when one workers found my phone in a material box
IF MY PHONE WAS NOT FOUND I WOULD BEEN OUT $ 700
Rue L. – Asurion Rep
11/17/23
Hello, Arthur. We are truly sorry to hear about the trouble you are having with your claim. We reflect your insurance through your carrier, please contact us directly to assist. -Rue
I did contact directly all i got was scripted responses and BULLS--T
Would not even transfer to a supervisor
So i will be bring my business elsewhere NOTE 25 years with VERIZON and ASURION
WORTH AVE GROUP 1/2 the price of asurion
Arthur D
We hope you have received your replacement and back up and running, please let us know if this is not the case. -Rue
I lost my phone today 11/16/2023 NOTE I OWN A BUSINESS went to my local verizon store Farmingdale NY where the head man loaned me a phone. For two days until i got my replacement phone. FOR this asurion says i cannot get a replacement phone for a month this is after they argued the point that I didn't have insurance
If you don't hear from me again asurion did the right thing
Hello, Arthur. We are truly sorry to hear about the trouble you are having with your claim. We reflect your insurance through your carrier, please contact us directly to assist. -Rue
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I sent in an ipad due to the charging port being positional and not charging. They replaced my...
Good morning, Arthur. We are sincerely sorry to hear about the experiences you have had with us. We are here to help. I will message you directly to assist. -Rue