Arthur M.

Sent in my items and received a prompt appraisal of $692. Called and asked them to return items, received a new appraisal later that day for $1200. Called again and asked them to returm my items and received a "final" appraisal of $1500! When I called again to speak to a customer service manager I was given a story about two different "tiers" of appraisals... preferred, etc... and then a longger story about the rule that they had to hold these for 14 days before they could do anything with them after they purchased... and maybe the price of gold and silver would drop, etc. Absolutely absurd! I expect them to make money... but to increase an appraosal by over 100% is not the best business practice. Lesson learned... keep asking for the items back... then move on to another dealer!