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Company advertises cashback that is available for purchases from their cashback partner, BeFrugal. I purchased from them, based upon the representation that I would receive cashback in the amount of $48 upon completion of my purchase. I purchased according to their terms but did not receive the promised cashback. Company refused to provide proof of the purchase to the cashback partner, and no cashback was paid. They.continue to advertise that cashback is available with no intention of actually paying the cashback, and are continuing to perpetrate a fraud on the public.
Tried to cancel unwanted service, they refused to refund charge immediately after charge. STAY FAR AWAY
Company advertises cashback that is available from their vendor partners. I purchased from one of their vendor partners, based upon the representation that I would receive cashback in the amount of $48 upon completion of my purchase. I purchased according to their terms but did not receive the promised cashback. Befrugal had proof of the link from their site to the merchant and proof of the purchase, yet no cashback was paid. They continue to advertise that cashback is available from the merchant with no intention of actually paying the cashback, and are continuing to perpetrate a fraud on the public.
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Hello Arthur! Thank you for sending us this message about your experience. BeFrugal is just an online cash back portal, that connects you to potential cash back among hundreds of Retailers. Once you make a purchase with a Retailer, it is on them to respond the potential cash back from the purchase you made with them. Most cases, they will acknowledge a pending cash back within 24-48 hours, and other times, it can take longer for them to do so. We advise customers to wait 7 days for the Retailer to respond, before sending in a Missing Cash Back inquiry. In the event that the Retailer does not upload cash back, you would send in a ticket, and we would dispute the potential cash back with the Retailer. We have up to 60 days from the purchase date to send in a dispute.
Earned cash back will remain in a verified state in your member account for between 30 to 90 days based on the return policy of the retailer as well as the store's payment cycle with BeFrugal. We provide you with an “Estimated Payable Date” to let you know approximately when most sales will reach a payable state. Once we hear back from the Retailers, we will automatically notify your account.
If you currently have any missing cash back from purchases and they have yet to reach 60 days, please send in a ticket and we will happily dispute it for you.