I was referred by an associate that used them when she started her business and so with reasonable expectations I contacted them. The person that took my information (to start a nonprofit) was friendly, professional, and, I later learned, not completely truthful. The first misinformation he told me was that my last payment would be due in December so I was unprepared in November to be told it was due. November. Two conversations later I still had to pay a decreased amount but to do so I had to change the plan I'd originally signed on for to one that offered free services.
The second surprise arrived with the paperwork to file for my nonprofit status: the fee to file had changed from: "it won't cost you anything" to $800. What?! The catalyst to write this review happened about 90 mins ago. I received a call from Legalzoom 2 days ago to make an appointment for a free consult with an attorney regarding filing taxes for my company. THEY called me. An hour before my appointment, 9a.m. Legalzoom sent me a reminder email which they should have sent to the attorney scheduled to talk to me because I haven't received a call from him/her. I don't recommend using them. They received $1100 from me and I've been lied to. Do not use them to file a nonprofit and if you do question everything and have them send you an email detailing everything you talked about.
Hi Artrice, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact help@legalzoom.com.