Bilpaid has good and bad for our purposes. You can easily set up an account and only pay based on what comes through. You can get a person, and get basic friendly help easily for basic things, but I find you dont get correct or helpful answers with how to properly have it interact with other softwares like Moodle. You are basically on your own. I also dont like that to download a log, even with less than 10 items, takes overnight and it never used to. Very inconvenient. It is nice that people recognize and look for Bilpaid. We will continue to use it, but I do wish some changes would be made and our voices heard.