I ordered a record back in AUGUST. I messaged every month asking if it was coming and they said to be patient with them and yes it was. In December (14th) I asked for a refund. They said the order had been canceled ( no one told me or refunded me) and the refund needed to be processed. Here it is January 3rd and still no record, no refund. I called Amex and they took care of it which I have never had to dispute a charge before.