I have ordered from these guys before a couple years ago. It did take 3 weeks to get to me but they sent a free bow with it saying they were sorry. I ordered again for my newest daughter, and no one has emailed me back or anything. It has been almost a month. I am beyond frustrated as I really didn't have money to waste. I'm glad I didn't order more than I did. I'm going to have to call my CC in the morning. There bows are cute the ones I did recieve a few years ago so I am saddened that they would scam people out of our hard earned money.