Ashley D.

This company is horrible. Prior to purchasing, I tried to call this company to verify that by purchasing the CD, there would be a download code included - in the event that the computer we were going to use did not have a CD drive. I could never get a customer support person to answer, so I went ahead and purchased. A week later, still having not received my CD, I called the customer support line. After 20 minutes on hold someone answered only to tell me that there is no download code included with the CD and that I would need to purchase the download version separately. I informed the customer service agent that I was purchasing this as a gift and only wanted the CD to wrap and put under the tree.

I went ahead and purchased the download version - still not having received my first order - with the additional $10 option of the "backup CD", so that I would have something to wrap and put under the tree. It has been 23 days and I still have not received my order. When I call the company I am told there is no tracking number - they use USPS standard mail and there is no way to track the order. I plead with them to do something, anything, since this is supposed to be a Christmas present. I am told that they can send me a new CD, but they don't have the option to expedite shipping. That I would receive this new CD somewhere around the beginning of next year.

As far as any sort of discount for all my troubles, there is none. When I ask about it, I'm basically laughed at.

This company is the WORST!