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I made a mistake when I ordered my phone screen repair. I didn't realize that the back glass was also broken, the technician told me he wasn't able to fix it and I had to call to reschedule. Each time I've called, the person tells me they have to do an escalation and it takes 2 days- call back in 2 days to move forward. I have had to call back 4 times after the person I talk to creates an escalation. I am so frustrated with this process, it makes no sense and is absolutely not helpful.
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