- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I received an email stating my order had been cancelled when I expected it to have shipped already. I was expecting this product for an event and this notice was extremely inconvenient. This service was unreliable and unprofessional.
Ashley hasn’t received any votes.
Ashley hasn’t received any thanks yous.
Ashley doesn’t have any fans yet.
Ashley isn’t following anybody yet.
Empty.
Dear Ashley N.,
I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
To get the order(PO#) number please do the following:
[1] Login to your DHgate account.
[2] Go to "My DHgate".
[3] On the left hand portion of the screen you'll see "Orders".
[4] Under Orders, click on "Active Orders"
[5] It will show you a page with all the orders that are still active, look for the specific item of concern and you'll find the PO# on the left side.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
Regards,
Sil
DHgate.com